Delivery and Returns
As a business, our delivery policy includes both free and paid options. We offer free standard shipping for orders over £150. For orders that do not meet the free shipping threshold, our delivery charges are as follows:
- Up to 1KG - £3.95 (Evri)
- Up to 2KG - £5.95 (Evri)
- Up to 5KG - £7.95 (Evri)
- Up to 20KG - £9.95 (DPD)
Additionally, once your order is complete and ready for despatch, we do offer expedited shipping options for customers who require their items sooner, with the cost determined based on the delivery speed required. Our goal is to provide transparent delivery options to accommodate varying customer needs while ensuring efficient and reliable service.
Our refund policy is designed to ensure customer satisfaction and to provide a fair and transparent process for handling refunds. We understand that circumstances may arise where a customer needs to request a refund, and we are committed to resolving such situations promptly and fairly. Our refund policy allows for refunds to be issued under certain conditions. These conditions typically include situations where the product purchased is defective or not as described, where the customer has been charged in error, or where there has been a breach of contract. In such cases, customers are entitled to request a refund and we will review the request on a case-by-case basis.
To request a refund, customers should follow our established procedure which includes providing proof of purchase, explaining the reason for the refund request, and any other relevant information. Once a refund request has been received, we will investigate the matter and make a decision based on our refund policy.
It is important to note that refunds are not guaranteed and will be issued at the discretion of our company. We reserve the right to deny refund requests that do not meet our criteria or that are made outside of the specified timeframe of 14 days. Please note, any personalised items are not eligible for refunds due to their unique nature. Additionally, the process of personalization involves a high level of customization and individualized attention, which increases production costs and time.
Overall, our refund policy aims to balance the needs of our customers with the need to protect our business interests. We strive to handle refund requests fairly and efficiently, while also maintaining clear guidelines to ensure consistency and transparency in our process. Our ultimate goal is to provide a positive customer experience and to uphold our commitment to customer satisfaction.